T & C

TERMS AND CONDITIONS

 

Please read terms and conditions carefully before placing any orders
GENERAL

By using our website or placing an order, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be amended from time to time. It is your responsibility to regularly read through them, as the version of Terms and Conditions that will apply to your order will be those on our website at the time you place your order. If you do not agree to any change to the Terms and Conditions, do not use this website.

These terms and conditions do not affect your statutory rights.

To place the order you must be at least 18 years old and legally capable of entering into binding contracts.

ORDERS

As most of our pieces are handmade to order it might take 1-3 weeks for your order to ship. Items in stock will ship within 2-3 days from purchase. Delivery normally takes 3-5 working days from dispatching date.

If you would like to receive your package by a certain date, please contact us BEFORE you place an order to check product availability and arrange express delivery.

To place an order, you will be required to follow the shopping process online and press the "Buy" button to submit the order.

Once you have placed your order, you will receive an email confirming that your order has been received and is now being processed (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. If for any reason we are unable to fulfil your order, we will let you know as soon as possible. If we have already received payment for this order, we will refund the applicable amount using the same method used to make the payment. Please note: No contract in respect of any products shall exist between us and you until your order has been accepted by us (whether or not funds have been deducted from your account). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipping Confirmation"). The contract for the purchase of a product between us will only be formed when we send you the Shipping Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation.

PAYMENT

We accept Visa, MasterCard, and American Express debit and credit cards. We also accept PayPal payments.

For all card payments we use the Shopify payment network to ensure the latest in security technology is keeping your information safe. Debit / credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.

PRICES

All prices on our website include VAT within UK but do not include delivery cost. Shipping charges will be added to the price of our products at checkout.

For goods shipped outside the UK, you will be liable for any local or importation taxes or costs due on your purchase. Items that are unclaimed by a customer and returned to our studio; we reserve the right to minus all costs incurred. Parcels will not be reshipped unless all incurred fees are payed for.

While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and if you have already paid for the products you will receive a full refund. We are under no obligation to provide the products to you at the incorrect price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price.

Please note that the prices on our website are subject to change, without prior notice, according to material market price.

 

OUR PRODUCT 

All our jewellery is designed and carefully handmade in London. Due to its handcrafted nature each piece is unique and might vary slightly in finish. We cannot guarantee that the item you order will be an exact copy of the one displayed on our website.

COLOUR OF PRODUCTS

Although we have made every effort to display our products as accurately as possible, the colours of the metals or stones that you view on your computer monitor may be different from the actual colours of these products. We are not responsible for any inaccuracy in this regard.

JEWELLERY CARE

The designs are very delicate, dainty with a subtle detail. Every piece is hand made using the finest quality materials. We encourage you to take a special care when wearing it.

To ensure that your new piece of jewellery will stay beautiful avoid wearing it in situations where it might get damaged easily (e.g. whilst doing household or manual jobs or when using sport equipment).

Avoid any kind of contact with bleach or cleaning products and always take off your jewellery before swimming and showering. Apply all beauty products, such as perfume, hairspray or deodorant, before putting on your jewelry.

CUSTOMER SERVICE

We are here to help. If you have questions, complaints or any concern regarding your online purchase or the website you can email us on: info@irenachmurajewellery.com

 

We recommend that you download our Terms and Conditions to keep a copy for your reference.